We're dedicated to designing and manufacturing high quality, durable, and functional products, all backed by a 15-year warranty. We have the least warranty exceptions in the industry, we truly do have you covered!
We're dedicated to designing and manufacturing high quality, durable, and functional products, all backed by a 15-year warranty. We have the least warranty exceptions in the industry, we truly do have you covered!
Half of all reported standing desk issues are resolved by a simple reset procedure, which only takes a few minutes. Click the Desk troubleshooting button to visit the Desk Reset & Troubleshooting page.
Desk troubleshooting
In the rare event that you discover a defect, we will take the time to make an honest assessment while diagnosing the issue. Photos or videos you provide will improve our ability to quickly and correctly identify the issue and resolve it for you. Once we receive a completed warranty form, please allow 1-3 business days to process. We may require the defective product to be returned.
If a replacement is needed, all in-stock products are shipped in 1-2 business days, most via FedEx ground. We ship from Austin, TX. View the shipping page to see transit times. Expedited shipping is available for an additional charge.
Within the contiguous United States: We cover shipping costs for both the product return and the product replacement for approved warranty claims submitted during the first year after purchase. After one year, all warranty related shipping costs are covered by the customer.
Outside of the contiguous United States: All warranty related shipping costs are covered by the customer.
