null
 

15 Year Warranty on all UPLIFT Desk Products.
We Have You Covered.

We're dedicated to designing and manufacturing high quality, durable, and functional products, all backed by a 15 Year Warranty. We have the least warranty exceptions in the industry, we truly do have you covered!

Half of all reported standing desk issues are resolved by a simple reset procedure, which only takes a few minutes. Click the Troubleshooting Help button to visit the Desk Reset + Troubleshooting page.

Click the Warranty Form button to jump to the form entry section of this page.

Reclaimed Fir Solid Wood desktop on an industrial style UPLIFT V2 Standing Desk frame
 

Warranty for Other Brands Sold by UPLIFT Desk

Please visit the manufacturer's website for more information regarding the warranty information for their products.
See Byrne, Dekko, Evoluent, Goldtouch, Humanscale, Kinesis, LifeSpan, Raynor, and Steelcase.

 

UPLIFT Desk 15 Year Warranty Exceptions

We stand firmly behind our UPLIFT Desk products. We don't like warranty fine print so we offer an industry leading warranty with minimal exceptions. Our 15 year warranty does not apply to:

  • Orders placed before April 14, 2021. See previous warranty terms
  • Products manufactured by other brands
  • Anyone but the original purchaser of the product. Warranty is non-transferable
  • Normal wear and tear over time, including dents, scratches, stains, fading, and tears
  • Natural material variations found in Solid Wood, Butcher Block, and Bamboo desktops such as color, grain, knots, etc
  • Changes in finishes or colors, including colorfastness and fading due to exposure to direct sunlight or aging
  • Damage due to improper assembly/disassembly
  • Cost reimbursement of assembly services
  • Damage caused by improper cleaning supplies or product modifications, misuse, abuse or floods, fire, hurricanes
  • Imprinting and scratching due to writing instruments or other sharp objects
  • Multi-shift use. 15 Year Warranty period is reduced proportionally for usage greater than 40 hours per week
  • Scratch & Dent or Open Box products
 

Regarding Solid Wood, Butcher Block, & Bamboo Desktops

Solid Wood, Butcher Block, and Bamboo desktops have natural material variations that make them desirable to most customers. Also, desktop colors can appear different from our product images depending on your computer monitor's color accuracy. The warranty does not cover natural wood and bamboo material variations such as color, grain, knots, etc. If you are concerned about natural material variations, please consider our Eco or Greenguard-Gold certified Laminate desktops. If you are not satisfied with your desktop for any reason other than natural material variations, please fill out the Warranty Form for review by the warranty department.

  • If you live in dry climates: If your natural wood or bamboo desktop has cracked, it's likely that the desktop material shrank as it dried causing the desktop to crack over time. If you suspect that this is the case or if you've experienced wood cracking before, we recommend that you switch to our Laminate or Eco desktop as they are not susceptible to dry climates or fluctuations in temperature and humidity
  • If you don't like material variations: Laminate and Eco desktops have no natural variations and imperfections
  • If your desk gets long term direct sun exposure: Laminate and Eco desktops aren't as impacted by long term direct sun exposure
 

Warranty Service for UPLIFT Desk Products

In the rare event that you discover a defect, we will take the time to make an honest assessment while diagnosing the issue. Photos or videos you provide will improve our ability to quickly and correctly identify the issue and resolve it for you. Once we receive a completed Warranty Form, please allow 1-3 business days to process. We may require the defective product to be returned.

If a replacement is needed, all in-stock products are shipped in 1-2 business days, most via FedEx ground. We ship from Austin, TX. View the shipping page to see transit times.

  • In the Contiguous USA (48 US), for approved warranty claims submitted during the first year after purchase, we cover shipping costs for both the product return and the product replacement. After one year, all warranty related shipping costs are covered by the customer
  • Expedited shipping is available for an additional charge
  • Outside of the Contiguous USA (48 US), all warranty related shipping costs are covered by the customer

Previous UPLIFT Desk Warranty Terms

Warranty terms for UPLIFT Desk products received before April 14, 2021

    • Orders received between July 22, 2020 and April 14, 2021

      With limited exceptions, all UPLIFT Desk products are covered by a 10 year warranty, unless specified in a warranty duration section below.

      10 Year: Standing desks including all frame components, mechanical parts, lifting columns and motors, and electrical components (desktops have a 5 year warranty), tables, fixed height desks, file cabinets, desk drawers, monitor arms, keyboard trays, CPU holders, desk casters, wire management modesty panel, acoustics, cubicle walls, mobile walls, freestanding panels, and panel holders, and power & data rail (please note that electrical components in the power rail are warrantied by their manufacturer, either Byrne or Dekko).

      5 Year: Office chairs, lounge furniture, standing desk converters, desk extensions, desktops and tabletops (please note that all standing desk frames and table frames have a 10 year warranty). On desktops we do not guarantee a strict continuity of color, grain pattern, or texture across non-sequential purchases or colorfastness over lifespans.

      1 Year: Lighting, stools, kneeling chairs, mats, hammocks, writing pads, standing boards, power grommets, power outlets, power hubs, USB hubs, surge protectors, acrylic panels, mice, teak credenza.

    • Orders received between March 10, 2015 and July 21, 2020

      With limited exceptions, all UPLIFT Desk products are covered by a 7 year warranty, unless specified in a warranty duration section below.

      7 Year: Standing desk frames including all components such as lifting columns, motors, electrical components, control box, and keypad.

      5 Year: Filing cabinets, keyboard trays, monitor arms, acoustic privacy panels, modesty panels, desk casters.

      3 Year: Chairs, stools, desk drawers, slide-out office cabinet.

      2 Year: Standing desk converters, CPU holders.

      1 Year: Desktops, lighting, standing mats, standing boards, E3 bike, E3 footrest, wire management, clamp-on surge protector, grommets, mice.

    • Orders received before March 10, 2015

      With limited exceptions, all UPLIFT Desk products are covered by a 5 year warranty, unless specified in a warranty duration section below.

      5 Year: Standing desk frames including all components such as lifting columns, motors, electrical components, control box, and keypad.

      3 Year: Chairs, stools.

      2 Year: Standing desk converters, CPU holders.

      1 Year: Desktops, standing mats, wire management, power outlets, drawers, task lights, grommets, wire grommets, USB hubs.

Fill Out the Warranty Form Below

A photo of the issue must be submitted for visual defects such as a dent, scratch, crack.
Please take a photo with your phone, then click the "Upload Photo" button below.


Upload Photo

We will repair or replace warrantied products with new or in rare cases "like new" refurbished product of comparable function and quality, or provide fair store credit for the affected product if we determine that repair or replacement is not feasible or timely.

This is the only express warranty offered on UPLIFT Desk® products. We reserve the right to request that the damaged product be returned prior to granting a remedy.

TO THE EXTENT ALLOWED BY LAW, THIS LIMITED WARRANTY IS THE SOLE REMEDY FOR PRODUCT DEFECT AND NO OTHER IMPLIED OR EXPRESS WARRANTY IS PROVIDED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ANY IMPLIED WARRANTIES ARE DISCLAIMED AND TO THE EXTENT THEY ARE LEGALLY REQUIRED, ARE LIMITED IN DURATION TO THE DURATION OF THIS WRITTEN WARRANTY. UPLIFT DESK, AND PARENT COMPANY, SQUARE GROVE LLC, SHALL NOT BE LIABLE FOR ANY LOSS OF TIME, COMMERCIAL LOSS, INCONVENIENCE, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR INCIDENTAL DAMAGES.