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UPLIFT Desk Warranty Information

If you are looking for information on returns instead of a warranty, please visit our Returns page.

Table of Contents

The warranty page has the following sections. You can scroll through all the sections or click on one of the links below to jump to that section.

  1. UPLIFT Desk Limited Warranty
  2. UPLIFT Desk Warranty Exclusions
  3. Damaged by Carrier or Missing in Transit
  4. Desk Help & Troubleshooting
  5. Previous Warranty Periods
  6. What if I'm outside of warranty coverage?
  7. Warranty Timeframe for UPLIFT Desk Products
  8. Warranty for Other Manufacturers
  9. Submit a Warranty Form
V2 Bamboo Standing Desk with the UPLIFT Desk Vert chair provides a comfortable and complete office space.

V2 Standing Desk with Bamboo Desktop; Bamboo Drawer; Pursuit Chair; Narrow 2-Drawer File Cabinet with Seat

 

UPLIFT Desk Limited Warranty

The following warranty terms are in effect for orders placed after July 22, 2020. See terms for orders placed on or before July 22, 2020.

We stand firmly behind the quality of our products. In the rare event that you discover any defects or encounter any type of malfunction, we will make an honest assessment when diagnosing the issue and will repair or replace the defective items or parts necessary to correct the problem. We will do this at no cost to you and will also ship any replacement via standard ground service anywhere in the contiguous United States at our cost. Any documentation of the problem that you can provide to us, such as photos or videos will dramatically improve our ability to quickly and correctly identify the root cause of the issue and resolve it for you.

The UPLIFT Desk warranty period begins when you receive the product.

After receiving the warranty form, allow 1-3 business days to process, then we will ship the replacement item within 1-2 business days via standard ground service within the current lead time for that particular item. Expedited shipping is available at your expense. If you are located outside of the contiguous United States, you will only be responsible for shipping charges and any import duties, regardless of method.

Applicable Warranty Periods

10 Year

  • All Standing Desks: all frame components, mechanical parts, motors, and electrical components (desktops have a 5 Year warranty)
  • All Tables including Conference Tables, Fixed Height Desks, Side Tables, Coffee Tables, Lounge Tables (tabletops have a 5 Year warranty)
  • File Cabinets
  • Desk Drawers
  • Monitor Arms
  • Keyboard Trays
  • CPU Holders
  • Desk Casters
  • Acoustics and Space Division Products: Cubicle Walls, Mobile Walls, Freestanding Panels, Panel Mounting Hardware, and Panel Holders
  • Power & Data Rail (please note that electrical components in the Power Rail are warrantied by their manufacturer, either Byrne or Dekko)
  • 10 Year Warranty also applies to all UPLIFT Desk products not listed in "5 Year" or "1 Year" warranty sections below

5 Year

  • Office Chairs
  • Lounge Furniture
  • Desktop Converters, Desk Extensions
  • Desktops and Tabletops (please note that all standing desk frames and table frames have a 10 Year warranty). We do not guarantee a strict continuity of color, grain pattern, or texture across non-sequential purchases or colorfastness over the desktop surfaces' lifespan.

1 Year

  • Task Lamps
  • Stools & Kneeling Chairs
  • Mats, Hammocks, Writing Pads, Motion-X and Rocker-X Boards
  • Power grommets, Power Outlets, Power Hubs, USB Hubs, Surge protectors, 8-Outlet Mountable Surge Protector
  • Acrylic Panels, Acrylic Shields, and Acrylic Dividers
  • Mice
  • Teak Credenza

UPLIFT Desk Warranty Exclusions

The product warranty is valid for the original purchaser of the product only and is non-transferable.

This warranty does not apply to:

  • Normal wear and tear that occurs with use over time
  • Products delivered outside of the United States and Canada
  • Above single-shift use (translation: 8 hours per day, 5 days per week). Warranty periods are reduced proportionally for above single shift use (translation: double-shift use will reduce a 10 year warranty to 5 years)
  • Wood products that experience natural shifting of color over time or due to light exposure
  • Damage caused by improper assembly or disassembly, improper cleaning supplies, customer modifications, abuse, or force majeure, such as fire, hurricanes or floods, use of a product in combination with items not appropriate for that product, misuse, abuse

Warranty covers parts only and does not include labor costs. If you requested assembly services and noticed a warranty issue not related to installation, an additional fee is required if you require installers to make a repeat visit. However, if the issue occurred during installation, we can send an installer back out to fix it at no cost to you within 30 days of the original installation.

The cost of repairing or replacing other property damaged in the event of an UPLIFT Desk product malfunctioning (consequential damages) and the cost of lost time or loss of use of your desk (incidental damages) are not recoverable under this warranty.

Please keep all packaging materials until you have assembled, installed, and used all ordered items in the event that you notice any damage to your items or you decide to return any items within the approved return period. All returned products must be in the original packaging. See our Returns page for more information about non-warranty returns.

White GREENGUARD Gold-certified Laminate V2 120 Degree Standing Desk 3-Pack Shape using UPLIFT Power and Data Rail

Power and Data Rail 3-Pack; V2 120 Degree Standing Desk with White Laminate Desktop; Acoustic Privacy Panels

 

Damaged by Carrier or Missing in Transit

In the unlikely event an item arrives damaged or is missing parts, please notify us immediately. We require photos of the damaged item(s) and damaged packaging in order for us to make a claim with the shipping carrier. Speed matters since most carriers only allow us to file claims within 48 hours of delivery. We will make every effort to help you obtain the necessary replacements as quickly as possible and at no extra cost to you.

Freight Shipping: If the freight delivery packaging appears to be even slightly damaged, please write "Package Damaged" when you sign for the freight delivery. Do not reject the delivery. Accepting the delivery and allowing us to replace any damaged items will be much faster and less complicated. Please take pictures of the freight packaging before disassembling the pallet.

V2-Commercial L-Shaped White GREENGUARD Gold Laminate Standing Desk with UPLIFT Power and Data Rail

Power and Data Rail 4-Pack; V2-Commercial L-Shaped Standing Desk with White Laminate Desktop; Acoustic Privacy Panels

 

Desk Help and Troubleshooting

Get your desk working in just 5 minutes. Half of all reported standing desk issues are resolved by a simple desk reset procedure! Please follow the Desk Reset Instructions carefully. It only takes a few minutes and avoids unneeded warranty correspondence.

Desktop Warranty

Warranty support for solid wood desktops includes both a detailed assessment of any defects and also expert advice from our woodworker regarding proper care for your desktop to keep it looking its best for years to come. You will play a big part in the life of your solid wood desktop. Handmade wood furniture requires some basic care and maintenance on your part to preserve its natural beauty and keep it in tip-top shape. Natural imperfections, such as those found in reclaimed or solid wood desktops, add character and do not qualify for repairs or replacements. We recommend our laminate desktops if you want no imperfections.
We are happy to offer replacement desktops to existing customers at a reduced cost if your desktop is damaged and doesn't qualify for warranty replacement. Reach out to our Support Team to see your options for replacing your desktop.

Desk Frame Warranty Next Steps

If your desk frame is not fixed by following our Desk Reset + Troubleshooting Instructions, we can provide replacement UPLIFT Desk warranty parts. You will receive a printed copy of the Replacement Instructions: 2-Leg Lifting Column & Control Box with your replacement parts. These instructions will guide you through the process of first determining which desk leg is defective and then replacing the defective leg. You will also learn how to replace a defective control box if needed. We apologize for any inconvenience you have experienced and are here to help you get your desk repaired as quickly and easily as possible. If you need help, don't hesitate to contact us.

Product Warranty Coverage For UPLIFT Desk Items Purchased On or Before July 22, 2020

Warranty for UPLIFT Desk Products received between March 10, 2015 and July 22, 2020

  • 7 year warranty: Standing Desk frames including all components such as lifting column (legs), motor, electrical components, control box, and keypad (note 1 year warranty on all desktops)
  • 5 year warranty: File cabinets, Big and Switch keyboard trays, monitor arms, laptop mounts, laptop standing converter, corner sleeve, acoustic privacy panels, privacy panel holders, modesty panels, desk casters, and standing mats
  • 3 year warranty: All chairs, desk drawers (except half circle drawers), slide-out office cabinet, Motion Stool, Vert Chair, Facet Chair, Pursuit Chair, J3 Chair, treadmill mat
  • 2 year warranty: Desk converters, CPU holders, and track spacer
  • 1 year warranty: All desktops, half circle drawers, standing mats, writing pads, bamboo Motion-X and Rocker-X Board, hammocks, E7 motion stool, E7 active mat, E3 bike, E3 motion board, E3 footrest, E3 keyboard tray, wire management kits, wire management tray, cable tie mounts, cable organizer, clamp-on surge protector, desk hooks, notebook and tablet stand, privacy panel mounting hardware, LED task lights, power grommets, wire grommets, control box, USB hubs, desk leveling glides, and zero crossbar bracket

Warranty for UPLIFT Desks received between October 15, 2013 and March 10, 2015

  • 5 years on frame, lifting columns (legs), motors, control box, and keypads
  • 3 year warranty: Motion Stool, Pursuit Chair, treadmill mat
  • 2 year warranty: desk converters, CPU holders, and track spacer
  • 1 year warranty: Standing mats, wire management kits, wire management tray, cable tie mounts, cable organizer, clamp-on surge protector, power hubs, power outlets, desk hooks, notebook and tablet stand, half circle drawers, LED task lights, power grommets, wire grommets, control box, USB hubs, desk leveling glides, and zero crossbar bracket

Warranty for UPLIFT Desks received before October 15, 2013

  • 5 years on frame and non-moving metal parts
  • 2 years on lifting columns (legs), motors, control box, and keypads
  • 1 year warranty: Standing mats, wire management kits, wire management tray, cable tie mounts, cable organizer, clamp-on surge protector, desk hooks, notebook and tablet stand, half circle drawers, LED task lights, power grommets, wire grommets, control box, USB hubs, desk leveling glides, and zero crossbar bracket

What if I'm outside the warranty coverage?

We sell all desk frame replacement parts. If you do not see what you are looking for on our website, please contact us via our contact page and we will advise you on steps required to remedy the problem.

Warranty Timeframe for UPLIFT Desk Products

Warranty Timeframe
Warranty Timeframe

Fast Warranty Resolution

We often do not require the return of a damaged item or component before we ship out the replacement. Customers appreciate this as it reduces the time needed to resolve issues.

Most replacement items or components are shipped via FedEx ground, however, very small items may be shipped via USPS and very large items may be shipped via Freight. Depending on your location and the shipping method, it can take 1-4 business days for your item(s) to arrive (we are located in Austin, TX).
From beginning to end, it typically takes 6-9 business days for replacement parts or items to be delivered to you.

Exceptions to the timeframe

The time frame defined above applies to UPLIFT Desk branded products only. Time frame for products from other brands will vary. Product shipping lead times and backorder times will be the same as if you were purchasing a new item and, therefore, may increase the time frame stated above depending on product availability (updated lead times are listed on each individual product page on our website).

Estimated FedEx Transit Times

Estimated Transit Time

*Map is for informational purposes only and is based on FedEx Ground Service Maps. Your transit time and carrier may vary.

Please note that larger orders that require freight shipment may take an extra day to process and prepare for shipment.

Warranty for Other Manufacturers

Kinesis products come with a manufacturer provided 2 year limited warranty.

Evoluent products come with a manufacturer provided 2 year limited warranty.

Goldtouch products come with a manufacturer provided 1 year limited warranty.

Steelcase products come with a manufacturer provided limited lifetime warranty.

Raynor products come with a manufacturer provided limited lifetime warranty. Exceptions to the lifetime warranty are the upholstery and foam (excluding arm pads), which have a warranty of 5 years.

Humanscale products come with a manufacturer provided 15 year limited warranty.

LifeSpan TR1200-DT3 Standing Desk Treadmill (LSP002)
This product comes with a manufacturer provided limited lifetime warranty on the frame, along with a 3 year limited warranty on the motor, and a 2 year limited warranty on parts.

LifeSpan Solo Under Desk Bike (LSP013)
This product comes with a manufacturer provided 1 year limited warranty on parts and a 3 year limited warranty on the frame.

LifeSpan TR5000-DT3 Standing Desk Treadmill (LSP006)
This product comes with a manufacturer provided limited lifetime warranty on the frame, along with a 3 year limited warranty on the motor, and a 2 year limited warranty on parts.

LifeSpan Treadmill Mat (LSP015)
This product comes with a manufacturer provided 3 year limited warranty.

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