Simply Resetting the Desk Solves Most Problems!
Half of control boxes that are returned only need a reset! Save some hassle and do this reset procedure correctly. Don't take resetting lightly, it usually fixes the desk and only takes a few minutes. It usually avoids a replacement control box being shipped to you unnecessarily."
7-Year Desk Warranty
We stand behind the quality of our desk frames, mechanisms, and electronics. In the rare event that you discover any defects or malfunctions in the desk frame, including the motor, metal/aluminum components, controller, switch, electronics, keypad, or anything else, let us know and we’ll make it right.
Coverage begins on the day you receive your order, and applies to the original owner only.
How do I request warranty service?
Call us toll free at 1-800-349-3839 for warranty support. You can also email us at email@example.com. When you contact us, please include your order number and an up-to-date shipping address. This will help us expedite the process, so you can get your issue fixed faster.
If you bought from one of our resellers, you will need to contact the reseller directly and they will process your warranty request for you.
My desktop is damaged! What do I do?
If your desktop is unusable as a result of a manufacturer's defect or damage sustained in shipping, you are covered.
In order for us to replace your desktop, we will need to provide the shipper with images of the damaged desktop and the shipping box. Please email these images with your warranty request to firstname.lastname@example.org. If you received your desk by freight, you will need to sign that it was damaged upon delivery. Please take pictures of the box before disassembling the pallet, and submit them with your warranty request to email@example.com. You do not need to reject the delivery.
If your desktop is looking dull or scratched as a result of normal wear and tear, your warranty also covers expert advice from our woodworker on care and restoration for your desktop to keep it looking its best.
I just got my frame, and there’s a problem with it. Can you help me?
If any part of your frame arrives damaged, we will work to replace the needed part. Please look over the frame box to see if there is any damage, and determine if all components are in the package. If multiple parts of your frame have been damaged, the frame has been scratched, or a leg casing has opened and separated, we will replace the frame. To receive your replacement, place all the components you received back in the box, and approve a scheduled FedEx pickup.
So UPLIFT Desks are covered for 7 years. What about accessories?
If you receive any damaged or defective UPLIFT product, contact our warranty support team at 1-800-349-3839 or firstname.lastname@example.org immediately. As with our desks, we warrant that our accessories are free from any defects in materials or workmanship. Coverage begins on the day you receive your order, and applies to the original owner only. The warranty terms for specific UPLIFT products are listed below.
- Limited Lifetime: E7 motion board
- 7-year warranty: file cabinets, locking under desk drawer, UPLIFT motion stool, casters, and leg conversion kits
- 5-year warranty: large and switch keyboard trays, monitor arms, laptop mounts, laptop standing converter, corner sleeve, acoustic privacy panels, privacy panel holder, modesty panels, and standing mat
- 3-year warranty: treadmill mat, Pursuit chair, J3 chair, and slide out office storage cabinet
- 2-year warranty: desk converters, CPU holders, and track spacer
- 1-year warranty: E7 motion stool, E7 active mat, E3 bike, E3 motion board, E3 footrest, E3 keyboard tray, wire management kits, wire management tray, cable tie mounts, cable organizer, clamp-on surge protector, desk hooks, notebook and tablet stand, privacy panel mounting hardware, half circle drawers, LED task lights, power grommets, wire grommets, control box, USB hubs, leveling studs, and zero crossbar bracket
What am I getting when I ask for warranty service?
Problems with our UPLIFT products are extremely rare, but we are dedicated to making things right. We will replace items or parts at no cost to you, and ship them via standard ground service anywhere in the contiguous 48 United States for free, in most cases on the same or next business day. Expedited shipping is available at your expense. If you are outside the US 48, you will be responsible for shipping charges only, regardless of method. Note: If you requested assembly services and noticed a warranty issue not related to installation, an additional fee is required in order for installers to make a repeat visit. However, if the issue occurred during installation, we will send the installer back out to fix it at no cost to you.
Warranty support for UPLIFT solid wood desktops includes not just assessment of any issues that may arise, but also expert advice from our woodworker on how to care for your desktop to keep it looking its best. You will play a big part in the life of your solid wood or custom wood desktop. Handmade wood furniture requires some basic care and maintenance on your part to preserve its natural beauty and keep it in tip-top shape. Note: The UPLIFT Limited Warranty covers parts only, and does not include labor costs. Extended warranty purchases are non-refundable after the 30-day standard return policy window has closed.
You just received your warranty parts for your UPLIFT Desk Frame. What's next?
These instructions will guide you through the process of first determining which desk leg is defective and then replacing the defective leg. You will also learn how to replace a defective control box if needed. You will receive a printed copy of these instructions with your replacement parts. We apologize for any inconvenience you have experienced, but we are here to help you get your desk repaired as quickly and easily as possible.
What is not covered?
This warranty does not cover any problems which result from improper set-up, unauthorized modification, normal wear and tear, abuse, or force majeure, such as hurricane or floods.
Imperfections that occur naturally, such as those sometimes found in reclaimed or solid wood desktops, do not qualify for repairs or replacements. With love and care, wood desktops age well, but they do age, and their look may change over time.
The cost of repairing or replacing other property damaged in the event of an UPLIFT Desk product malfunctioning (consequential damages) and the cost of lost time or loss of use of your desk (incidental damages) are not recoverable under this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you.
What if I'm outside the warranty coverage?
Feel free to contact us at 1-800-349-3839 or email@example.com and we will advise you on steps you can take to remedy the problem.
I bought a desk several years ago. Am I still covered?
The standing warranties for current and previous UPLIFT Desk models are listed below.
Warranty for UPLIFT Desks received after March 10, 2015
- 7 years for desk base: motor, frame, controller, switch, electronics and mechanisms
- Extension of the term above available: 12 years from date of receipt for an additional cost
Warranty for UPLIFT Desks received between October 15, 2013 and March 10, 2015
- 5 years on frame, motor, controller, switch and mechanisms
Warranty for UPLIFT Desks received before October 15, 2013
- 5 years on frame and non-moving metal parts
- 2 years on motor, controller, switch and mechanisms
To ensure prompt and complete warranty support, please notify us of any issues, desktop defects, or damage that may have occurred in shipping within 30 days of receipt. Desktops require proper care and maintenance, and we recommend taking these steps to keep yours looking great. If you do have issues later down the road, we offer replacement desktops to existing customers at a reduced cost. Reach out to our Support Team to see your options for replacing your desktop.