Frequently Asked Questions
Most asked
In-stock UPLIFT Desk brand products ship the same day when ordered by 3 PM Central time on business days. Every product has a primary lead time published at the top of the product page. Any items that don't ship the same day are updated in real time on our website. If the product has options or accessories that differ from the primary lead time, the lead time for the option will appear below it. An option that is grayed out or can't be selected can mean that it is not compatible with another option that was selected. If this is the case, there will be a note explaining the incompatibility. For more information, visit the Shipping page.
Backorder notices will also be displayed on the shopping cart page and your order confirmation email. If you purchase a backordered or custom-made item, option, or accessory, check your email or log in to your account for shipping updates. Most orders ship parcel, but larger orders requiring freight shipping take an extra day to process and prepare for shipment. You'll receive an email explaining freight if applicable.
Depending on your location, delivery typically takes 1-4 business days with free shipping to all 48 contiguous U.S. states. Larger orders or large items may require freight shipping, which takes 4-6 business days with scheduled delivery appointments. For more information, visit the Shipping page.
You'll receive tracking information once your order ships, so you can monitor its progress and plan for arrival. If the tracking number doesn't provide tracking information immediately, please wait a few hours for the shipping carrier to update status then check again.
Once order processing has begun or the order has shipped, it can no longer be changed or canceled. In your Order Confirmation email, you may click the “View Order Status” button to access the order status page, where you can put the order on hold and write your request (if the order has not been processed). Alternatively, please call us or complete this contact form and include the details of your change request.