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Frequently Asked Questions

Welcome to UPLIFT Desk. We're glad you're here!

COVID-19 Update:
UPLIFT Desk is operational, we're here to support you. Please see below for the best way to contact us and current shipping delays.

With many people now working from home, we are experiencing a high volume of sales and customer support calls. We are grateful to be the choice of so many people and are working hard to get orders shipped as fast as possible.

In an effort to help us serve as many people as possible, please consider filling out this contact form. It is the best and most efficient way to contact us. Please only submit one request and give us up to 48 hours (2 business days) to respond. Submitting multiple requests via phone, voicemail, email, or chat will only slow us down.

When will I hear back? Currently our response time is about one to two business days. We are assisting more people than ever transition from work offices to their home offices and we greatly appreciate your patience during this time. We know you are going to love your new UPLIFT Desk and will be convinced that it was worth the wait!

When will my order ship? DUE TO UNUSUALLY HIGH DEMAND, MOST OF OUR DESKS AND IN-STOCK PRODUCTS CURRENTLY HAVE A 1-2 DAY LEAD TIME. We are working hard to get as many orders shipped as quickly as possible. We are improving our capabilities every day and working as hard as possible to serve you and we greatly appreciate your patience. During typical operations, orders ship the same day they are ordered as long as orders are received by 3pm Central Time. Any updates to your order will be sent via email. Please reply to these emails with any questions you may have and we will respond as quickly as possible.

If you have a question that you don't see answered below, please feel free to contact us.

This FAQ has the following sections. You can scroll through all the sections or click on one of the links below to jump to that section.

  1. Additional COVID-19 FAQs
  2. Most Often Asked
  3. Learn More about the UPLIFT V2 Standing Desk
  4. Designing My UPLIFT Desk
  5. Purchasing / Sales / Discounts / Financing
  6. High Volume Orders / Office Layout Consulting / Corporate Bids / Government Sales
  7. Managing My Order
  8. Shipping
  9. Assembly
  10. Troubleshooting + Warranty
  11. Returns

Additional COVID-19 FAQs

  • Shipping to a Business Address?

    Please note that the business must be open for delivery to occur. If your business is not currently open, or has limited operating hours, you will need to track your package to determine when the delivery will occur and be at the business when it's delivered. If you need your shipment delivered elsewhere, please let us know as soon as possible.

  • Is there a risk for COVID-19 from packages or products?

    We are taking every precaution we can to protect our customers and staff. The following is taken directly from the cdc.gov faq site on 6/3/20: "There is still a lot that is unknown about COVID-19 and how it spreads. Coronaviruses are thought to be spread most often by respiratory droplets. Although the virus can survive for a short period on some surfaces, it is unlikely to be spread from domestic or international mail, products or packaging. However, it may be possible that people can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads. Learn more about safe handling of deliveries and mail."

  • Is your retail store open?

    Our Austin based retail store is temporarily closed to walk-in traffic due to COVID-19, but please visit us online and try out our products using our 30-Day Trial and Return policy. We know you'll love your desk and accessories.

Most Often Asked

  • How do I know if my order is in stock or when it will ship?

    Every product has a primary lead-time published at the top of the page, just to the right of the price. If the product has options or accessories that differ from the primary lead-time, the information will appear just below each option in red text. An option that appears grayed out or cannot be selected could mean that it is not compatible with another option; if this is the case there will typically be a note informing you of the particular incompatibility.

    Backorder notices will also be displayed on the shopping cart page and on your order confirmation email.

    During typical operations, we ship in-stock products the same day they are ordered if ordered by 3pm Central time.

  • What is my shipping transit time?

    1-4 business days depending on your location. For more information, visit our Shipping page. When your order ships you will receive an email with tracking information to track your shipment. If your tracking number doesn't provide tracking information immediately, please wait a few hours for the shipping carrier to update status then check again.

  • How do I change or cancel my order?

    Once order processing has begun or the order has shipped, it can no longer be changed or cancelled. So please act quickly by filling out the contact us form. Please include the details of your change request.

Learn More about the UPLIFT V2 Standing Desk

  • Should I choose the UPLIFT V2 Frame or the UPLIFT V2-Commercial Frame?

    The UPLIFT V2 Frame is our most popular frame—and it's the one both Wirecutter and techradar have named "Best Standing Desk".

    • Height adjustment range of 25.3" - 50.9" (with a 1" desktop installed and no casters added)
    • Inverted leg design (larger at the top) with a welded, corner stability brace
    • Tightened tolerances between each stage of the telescoping legs
    • Meets and exceeds ANSI/BIFMA X5.5-2014 Stability, Strength, and Durability Standards

    The UPLIFT V2-Commercial Frame is designed to support ergonomic working postures for people from 5'0" to 6'3", whether seated or standing. Thus it is better for shorter people because it's lowest height is about 3" lower than the V2 Frame.

    • Height adjustment range of 22.6" - 48.7" (with a 1" desktop installed and no casters added)
    • Complies with ANSI/BIFMA G1-2013 Height Standards
    • Lower, telescoping stability crossbar for reinforced strength
    • Tightened tolerances between each stage of the telescoping legs
    • Meets and exceeds ANSI/BIFMA X5.5-2014 Stability, Strength, and Durability Standards

    Learn more about the similarities and differences between the V2 and V2-Commercial frames by reviewing our UPLIFT V2 Frame Comparison PDF and UPLIFT V2 Frame FAQ PDF.

  • Why does the UPLIFT V2-Commercial Frame have a crossbar?

    In order to comply with the ANSI/BIFMA G1-2013 minimum height requirement and still provide you with a wide range of stable height adjustment, we included an optional steel lower crossbar to the UPLIFT V2-Commercial Frame.

    We also beefed up the V2-Commercial Frame legs, giving them a 35% larger cross-sectional area than the UPLIFT V2 Frame legs. This design further increases the stability of the legs. The desk frame and the lower crossbar telescopes to fit desktops between 42" and 80" wide, providing you the option to change desk size or configuration in the future if needed.

    For additional information on the differences between the UPLIFT V2-Commercial Frame and the UPLIFT V2 Frame, you can review our UPLIFT V2 Frame Comparison PDF and UPLIFT V2 Frame FAQ PDF.

  • What are the ANSI/BIFMA X5.5-2014 Stability, Strength, and Durability ratings?

    Meeting and exceeding these strict requirements for desk loading, racking, leg strength, vertical adjustment, and cycle testing ensures that UPLIFT V2 and UPLIFT V2-Commercial Frames are the most reliable standing desk frames you can buy.

    You can learn more by reading the UPLIFT V2 Frame FAQ PDF.

  • What are the ANSI/BIFMA G1-2013 Height Standards?

    These standards, which are observed by corporations all over the world, ensure that people from 5'0" to 6'3" tall can work ergonomically at their desks, whether seated or standing. All UPLIFT V2-Commercial Frames comply with these standards when paired with one of our many 1" thick bamboo, rubberwood, laminate, or eco desktops.

    You can learn more about this standard by reviewing our ANSI/BIFMA G1-2013 Height Standard PDF.

  • What is the keypad lock feature? How do I use it?

    Since late 2017, all UPLIFT Desks with an advanced keypad have shipped with a keypad lock feature which adds an extra level of safety for our customers. When activated, this important feature prevents children or others from adjusting the desk height without permission. To lock the keypad, press and hold the "M" button until the keypad's LED display reads "LOC." To unlock the keypad, press and hold the "M" button again until the display changes back to the numerical height display.

    Review our Programming Your UPLIFT Desk PDF to learn more.

  • If I live outside of the United States, will this frame work with my outlets and voltage?

    All UPLIFT Desk control boxes and legs are designed for 120V power input. If you are ordering an UPLIFT Desk for use where 120V power is not available, you'll need to use a step-down transformer to prevent damaging the desk frame's electronics and voiding the warranty. If you have any questions regarding whether or not you will need to use a step-down transformer with your UPLIFT Desk, contact us.

  • How many motors are in your desk frames?

    UPLIFT Desk frames are exclusively built with a motor housed in each leg. So, 2-leg desks use two motors, 3-leg desks use three motors, and 4-leg desks use four motors. In an effort to reduce their cost, many UPLIFT Desk competitors utilize only a single motor in their 2-leg frames which reduces their lifting capacity, speed, and reliability and also cause them to be noticeably louder during operation.

    Want to learn more? Check out our UPLIFT V2 Frame FAQ PDF.

  • What is a 3-stage frame?

    UPLIFT Desk frames are industry-leading thanks to our 3-stage leg design. Our 3-stage frame leg design adjusts up and down using two spindles per leg instead of just one like you would find in a 2-stage height adjustable desk. This dual spindle design makes our desks stronger, quieter, and more reliable as well as helps them adjust 33% quicker, saving you time throughout the day.

    Learn more about our 3-stage frames by taking a look at our UPLIFT V2 Frame FAQ PDF.

  • What are your desk feet made out of?

    Our UPLIFT V2 Frame feet are cast from partially recycled aluminum, which provides both style and strength. UPLIFT V2-Commercial Frame feet are fabricated from high-grade steel for unparalleled strength. Both materials are recyclable, environmentally friendly, and are often used in the constructions of office furniture.

Designing My UPLIFT Desk

  • Does it matter if I buy accessories now or later?

    The accessories in our Desk Builder have special discounted pricing since they are being purchased in combination with a desk, side table, or conference room table. To take advantage of the discounted pricing you must purchase your accessories with your desk, frame, or table.

  • Can someone help me design my desk?

    We'd love to help you design your desk or decide on options. Please contact us and we'll be glad to help.

  • How do I build my own personalized UPLIFT Desk and select my options?

    Select one of our Adjustable Height Standing Desks and then customize it by selecting options and accessories via our Desk Builders. In the Desk Builder, first scroll through the "CUSTOMIZE DESK" menu to choose your desktop, frame, grommets, and keypad. You will see your desk image change as you select options. Then click "ADD ACCESSORIES" to view our extensive list of desk accessory options. Click on one of the accessories in the list to get more information or simply scroll through all of the accessories. You can always click "ADD ACCESSORIES" again to jump back to the list view and jump to a particular accessory.

    Not quite sure how an accessory might benefit you? Click the "?" symbol next to each option to learn more about the product and how it can help you! Be sure to check out customer reviews (more than 2,000 5-star reviews on UPLIFT Desk!), or explore the desk more via the FAQs.

    Ready to checkout? Click on "CONFIRM SELECTIONS" to review your order and then click "ADD TO CART" to move on to shipping and payment.

    Ready to design your perfect desk? Our UPLIFT V2 Standing Desk has been rated the #1 Standing Desk by Wirecutter and techradar, and it's waiting for you to customize it. Give the Desk Builder a try!

  • How do I add accessories to my desk?

    After you make your primary desk selections in the Desk Builder, continue clicking through the options to select and customize the accessories you want. We'll show you dozens of types of accessories that can help increase your productivity and comfort, organize your workspace, power your devices, and more. If you have a specific type of accessory in mind, click on the link in the list to see what we have to offer!

    Every UPLIFT Desk purchase includes two free accessories to help you work better and live healthier!

Sales / Discounts / Financing

  • Are you offering discounts?

    We offer a selection of two amazing accessories free with every UPLIFT Desk purchased. You can select your free accessories when building your desk. See our Sales page for any additional deals or special promotions. Shipping is always free to the contiguous 48 states.

  • Do you sell products not listed on your website?

    Please see our sister website, thehumansolution.com to shop for other terrific products offered by industry-leading ergonomic office furniture manufacturers.

  • What financing options do you provide?

    We offer a variety of financing options for customers. You can apply for PayPal Credit on purchases of $99 or more and get six months of interest-free payments! PayPal Credit has no annual fees and you will receive a credit decision from them within seconds. We also offer financing through Affirm. If you're ordering for an organization, you can sign up for a business credit account with us by filling out this form and emailing it to info@upliftdesk.com. Creating a business credit account also gives you the ability to submit purchase orders.

High Volume Orders / Office Layout Consulting / Corporate Bids / Government Sales

Managing My Order

Shipping

  • How much does shipping cost?

    Most of our items ship for free to anywhere in the lower 48 United States.

  • How do I know if my order is in stock or when it will ship?

    Every product has a primary lead-time published at the top of the page, to the right of the price. If the product has options or accessories that differ from the primary lead-time, the information will appear just below each option in red text. An option that appears grayed out or cannot be selected could mean that it is not compatible with another option; if this is the case there will typically be a note informing you of the particular incompatibility.

    Backorder notices will also be displayed on the shopping cart page and via order status update emails.

    During typical operations, we ship in-stock products the same day they are ordered if ordered by 3pm Central time.

  • Do you offer expedited shipping?

    We do! Review the available shipping options as you're completing your purchase, or contact us if you have any additional questions.

  • Where is my desk coming from?

    We ship everything from our warehouse in Austin, Texas.

  • What about international shipping?

    We ship to locations all around the globe. We will calculate the shipping cost for your order when it is placed. If needed, we may reach out to you for more information.

  • My items arrived damaged—what should I do?

    We'll be happy to resolve any problems you might have, please visit our Warranty page for instructions on how to handle a damaged item.

Assembly

Troubleshooting + Warranty

Returns

  • Can I return my purchase?

    We provide a 30-day trial on all UPLIFT Desk brand products. This gives you ample time to ensure your purchases will help you to work better and live healthier. Please read the return information carefully on non-UPLIFT Desk products as different policies may apply. If you have any questions, please feel free to contact us for clarification.

    See our Returns page for more information on order returns and cancellations.