30 Day Trial

We know you'll love your new UPLIFT Desk products and we offer a 30-day trial period to back that up. If you're not completely satisfied for any reason, you can return your item without paying restocking fees. Please read the return policy details below. This offer applies to any return of up to three UPLIFT desks with a non-custom desktop (Special Order Solid Wood or Special Order Laminate desktops are made to order and are not returnable, all frames and all accessories are still returnable). If ordering more than three desks, let us help you order a sample desk to make sure you are happy with everything before placing a larger order. Email us here for more quote information.

Reclaimed wood desktop in a shipping box

 

Let us know via the form within 30 days of receiving your order that you are planning to return an item(s) and we will issue a Return Merchandise Authorization (RMA) number.

  • Return approvals can take up to 2 business days. Once approved, return instructions will be sent via email
  • All returned items must be disassembled and repackaged as they were originally received. Items missing packaging or damaged beyond the expected wear from light use will incur a fee to cover repairs or part replacement
  • You will be responsible for shipping the item(s) to the return address that we will provide with the RMA and return instructions
  • Returns are usually processed within 3 business days of receiving the item. A refund will be issued once the item has been inspected. A typical refund can take 4-6 days to be processed by your credit card provider
  • We are not responsible for returns that are lost or damaged in transit, you will be responsible for filing a shipping claim
RETURN POLICY
  • For UPLIFT branded items: No restocking fee is applied for the return of up to three desk frames or desks with a non-custom desktop, or up to three of the same accessory
  • We do not accept returns on bulk orders. For this reason, we suggest that you order one item to test before placing an order for more than three of any one item
  • Special Order Solid Wood or Special Order Laminate desktops are made to order and are not returnable, however all frames and all accessories are still returnable
  • If your order had free standard shipping as the shipping method, you will not be charged for outbound shipping
  • No paid shipping amount will be refunded for a return (such as expedited shipping)
  • No installation services will be refunded for a return and disassembly is not a service that we provide
  • For non-UPLIFT branded items: A 10 percent restocking fee will be deducted from the refund amount for all opened products. If the original shipping method was free standard shipping the outbound shipping cost for the portion of the order you're returning will be deducted from your refund credit
RETURNS FOR ORDERS THAT USED AFFIRM AS THE PAYMENT METHOD:
  • Orders made with Affirm will be refunded through Affirm once the return has been confirmed
  • Any interest accrued on orders purchased through Affirm is non-refundable
  • To alleviate this concern, use PayPal Credit instead since it's interest free for 6 months and no interest will have accrued
WHAT'S NOT RETURNABLE?
  • Bulk orders
  • Special Order items
  • Gift certificates
  • Clearance and Open Box items
  • Non-UPLIFT Desk mats
  • Knoll products
Cancellations
  • Most orders ship same day, so please let us know immediately if you decide to cancel your order
  • There are no cancellation fees for standard items cancelled before shipment
  • If the item has already shipped, it is subject to our standard return policy
  • Custom made-to-order solid wood or laminate desktops are subject to a cancellation fee at our discretion to cover the costs of materials used

Return Form