Frequently Asked Questions

1. What safety features does the UPLIFT Standing Desk have?
   

   Child lock and anti-collision. The keypad lock feature blocks the functionality of the keypad, perfect for preventing injury in spaces where children may be present. The anti-collision feature, which includes an integrated accelerometer and six-axis technology in the control box, stops the desk from moving if it collides with objects while rising or lowering.

2. Why does the UPLIFT V2-Commercial Frame have a crossbar?
   

   Typically, height adjustable desk frames that meet the extended height range requirement of the ANSI/BIFMA G1-2013 standard are not as stable at their maximum height and tend to wobble. This is due to the reduced overlap between the legs' telescoping tubes. To remedy this issue, we added a steel telescoping crossbar between the frame legs to reduce side-to-side movement. In addition, we increased the cross-sectional area of the V2-Commercial Frame legs by 33%, which further increases frame stability. Both the frame and the lower crossbar adjust in width to fit desktops from 42" to 80" wide.
   Our UPLIFT V2 Frame does not require a lower crossbar for stability because we designed it with a stability brace (pdf) at the top of each leg.
   Both frames include dual crossbar rails just beneath the desktop for additional, hidden support. If you have any questions at all about which desk is right for you, please don't hesitate to contact us.

3. How many motors are in the desk frame?
   

   All of our desks come with a motor in each leg, which means our 3-leg desks come with three motors. This makes our height adjustable desks quieter, safer, stronger, and more reliable than desks that adjust for height via a single motor.

4. What are ANSI/BIFMA G1-2013 and X5.5-2021 standards?
   

   The Durability X5.5-2021 Standard ensures that both of our UPLIFT V2 Frames meet or exceed strict tests of desk loading, racking, leg strength, vertical adjustment, and cycle testing.
   The UPLIFT V2-Commercial Frame supports ergonomic working postures (pdf) for 5th-percentile females (5'0") through 95th-percentile males (6'3") in both seated and standing positions. This means it meets the ANSI/BIFMA G1-2013 standing desk height requirements due to its height range of 22.6" to 48.7" with a 1" desktop installed. Meeting the ANSI/BIFMA G1-2013 standard is important for offices wishing to comply with BIFMA standards and for shorter users. Alternatively, the V2 Frame accommodates taller people (over 6'4") better than the V2-Commercial Frame.

5. How do I know which control box program I have?
   

   Check the small label on your control box, usually located on the end next to where the power cord plugs in. This label has all the information you need to tell which program is on your control box. Compare the program number on your control box that starts with "99" to the program numbers found on the control box compatibility list (pdf) to determine what features can be accessed with your control box, as well as compatibility with the UPLIFT Bluetooth Adapter and Advanced Paddle Keypad.

6. What features are included on the control box programs?
   

   Control boxes shipped as far back as 2017 include upgraded safety features, including the integrated accelerometer and six-axis technology. This feature improves the sensitivity of the anti-collision detection, stopping the desk more effectively if it collides with anything during movement. Combined with our Advanced Keypads, these control boxes also include features such as a Keypad Lock feature that blocks the function of the keypad so other people can't access it, a safety benefit in home offices where children are present. Additionally, you'll be able to switch between One-Touch and Constant-Touch desk movement modes or change the LED display between inches and centimeters. You can also set maximum and minimum desk height limits to prevent your desk from running into fixed objects like shelves or file cabinets. Compare the program number (starting with "99") on the control box label to the program numbers found on the control box compatibility list (pdf) to determine the capabilities of your control box.

7. Can I use a treadmill with this size desk?
   

   We recommend a desk that is at least 72" wide for use with a treadmill. At that size, you can keep your treadmill handy while still being able to stand or sit next to it. Some people do place a stool on the treadmill when they'd like to sit.

8. Is there a gap where the two desktop pieces join together?
   

   Your desk will include two brackets, which you will use to join the two tops together. Make sure that the desktop is on a level surface when installing the brackets, and that there is no space between the two desktops.

9. Is this desk still stable, even though it comes in two pieces?
   

   When you receive your desktop, you will install two support brackets to connect the two tops together. There are also two crossbars that run along the underside of the desk. Both of these support measures combine to provide a very sturdy desk.

10. Can I get a sample of the desktop before I purchase the desk, to make sure that it matches with my office?
    

    After purchasing desktop samples, you can apply the cost of the samples towards your new desk.
    Visit the Desktop Samples page to order samples of stocked laminate, bamboo, butcher block solid wood, and wide plank or live edge solid wood.
    Visit the Custom Solid Wood Desktop Samples page to order samples of custom solid wood desktops.
    Visit Wilsonart to order samples of custom laminate desktops, you can choose from hundreds of different Wilsonart High Pressure Laminates (HPL). View Wilsonart colors by Design Group or by Color Group.

11. How should I clean and care for my desktop?
    

    Take a look at the Proper Care & Use of your UPLIFT Desktop page.

12. Do solid wood desktops require any maintenance?
    

    If the air in your area is especially dry, your wood desktop could be at increased risk of cracking and splitting. Wood contracts in very dry environments, leaving it vulnerable to cracking and warping. If you live in a very dry environment (Las Vegas, Denver, Salt Lake City, etc) and your desktop does crack, contact us so we can send you a repair kit to fill the affected areas. Simply sending you a replacement desktop will likely result in the same cracking due to the dry environment. See the solid wood desktop repair kit instructions (pdf).
    If you live in a very dry area and potentially repairing your wood desktop isn't something you're comfortable with, we recommend that you take a look at our Bamboo, Eco, or Laminate desktops.
    Please contact us if you have additional questions.

13. How durable is solid wood?
    

    Regardless of the species, 1.5" thick butcher block and 1.75" thick wide plank solid wood desktops are very durable and will even harden over time. However, these surfaces can become scratched and require maintenance for longevity. If you live in a very dry climate, you will need to keep your desk hydrated with lemon oil. Otherwise the wood may dry out and form small cracks. See our Desktop Care Kits for desktop maintenance options.

14. Will the desktop surface be smooth?
    

    With the exception of some naturally beautiful and expected imperfections such as minor knot holes and hairline cracks, your solid wood desk will be sanded, finished, and smooth. Woodworkers add filler to these minor defects and sand everything smooth before applying the top coat.

15. Will the bottom surface of the desktop look as nice as the top surface?
    

    While your custom desktop will be manufactured from solid pieces of the same wood species on both sides, the bottom surface may include cosmetic defects such as minor cracks that do not affect structure or performance, blemishes, etc. Sourcing material that is equally pristine on both sides of the desktop would be extremely cost prohibitive.

16. Can I order a custom size?
    

    Absolutely! Every custom solid wood desktop is made to your specifications for width and depth once you place your order. Contact us for a quote. Tell us how wide you want the desk to be and we'll cut it to within a 0.25" tolerance. Please note that we recommend a width from 42" to 80", for proper frame support.
    Our solid wood desktops sometimes have a slight variance either over or under the selected dimensions because of the nature of the wood. We reject any variances over 1/4", but below that amount (either over or under) is within our accepted margin.

17. How can I feel good about chopping down a tree for my custom desktop?
    

    We've partnered with the National Forest Foundation to plant five trees in U.S. national forests for every solid wood desktop we sell. You can rest easier knowing that these new trees will help beautify our national parks.

18. Why is the lead time so long?
    

    These desktops are not mass produced. Each desktop is custom made to your exact specifications by our skilled woodworkers once you place your order. Wood is then sourced, dried, prepared, cut, and formed into a larger panel before being cut to your precise measurements. This is followed by the addition of grommet holes and desk attachment pre-drilled holes and threaded inserts. Lastly, your new desktop is finished with multiple coats of stain and/or clear lacquer finish, cured, inspected, packed, and sent to you.

19. I really don't want to wait, but I also don't want to compromise on getting a solid wood desk. Are there any other options?
    

    Yes, we stock solid wood desktops in various species and five standard widths from 42" to 80" as well as 24" and 30" deep options. These desktops have been crafted by our woodworkers and are ready and waiting in the warehouse. That means we can get them to you quickly! You will just have to choose from the sizes and species we have available in stock. See our UPLIFT Standing Desk page for those options and more.

20. I just received my desk and the color of the wood looks a little off. Are you sure that this is the wood I ordered?
    

    The color difference you're seeing is a result of natural variations in the wood. Different wood species can also get a little lighter or a little darker as they age.

21. Is a solid wood desktop the right choice for me?
    

    If you are in the market for a one-of-a-kind natural desktop that reflects the untamed, pure habitat in which it grew, then solid wood is for you. However, if you prefer a desktop with uniform lines, finish, pattern, and color, you may prefer a laminate, bamboo, or eco curve desktop.

22. I don't live in the United States; will this desk work with my outlets?
    

    All UPLIFT Desks operate on an input voltage of 120 Vac, but you can purchase a 240 Vac rated control box here. If you are located in an area that does not provide 120V and you don't want to purchase a 240 Vac control box for your desk, you MUST use an acceptable step down transformer to be covered by the desk's warranty. Neglecting to use a proper step down transformer or not connecting to a 120V power source will cause permanent damage to the desk's electrical components. Using a 120V plug adapter is not sufficient.