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Desk Reset + Troubleshooting Steps

Table of Contents

  1. General troubleshooting steps
  2. Control Box Wiring Diagram
  3. How to reset an UPLIFT Desk
  4. Quick Reset Instructions
  5. Thorough Reset Instructions
  6. E08 Error Code on Advanced Keypads
  7. Control Box Overheated (H01 Error Code on Advanced Keypads)
  8. Advanced Troubleshooting Steps Used to Isolate the Faulty Component
  9. Contact us for support

Desk Assembly + Programming Instructions

If you're looking for instructions on desk assembly or programming your control box, please visit our Desk Assembly + Programming page.

General troubleshooting steps

(Error Codes ASR, RST, E01, E02, E03, E04, E05, E06, E07, E08, E09, E010, E011, E012)

  1. Check that all cables are securely connected to the control box and that the desk has power. If you're not sure the outlet has power, try plugging something else into that outlet to confirm that it's working.
  2. Check for obstructions. Confirm there is nothing obstructing the desk's motion, clearing out anything too close‒above, below, or beside it.
  3. Does your desk move slightly and then reverse direction? This motion is an important feature of the anti-collision safety system. Due to the sensitivity of our anti-collision system, a cord that is too tight or caught on something is a common cause of desks reversing like this.
    To resolve this issue:
    1. Your control box must be attached firmly to either your desktop or frame. If it is dangling by a cord or not secured, the anti-collision feature is falsely triggered and your desk won't move properly.
    2. Look for anything that might be obstructing the desk's movement up or down.
    3. Check for tight cords pulling on the desk frame or desktop. This can be overlooked if the cords were not tight prior to the desk height being adjusted.
    4. Adjust the anti-collision sensitivity, check the programming instructions.
  4. Your control box could be one of the two shown in the wiring diagrams below. If you have a control box with the M1 port on the top surface, make sure you plug in the 90-degree cable correctly as shown in the second diagram.
A wiring diagram of an older UPLIFT Desk Control Box with Ports on ends (with no ports on top of the control box)

Correct Cable Installation

(for Control Box with 90-degree M1 Port)

Correct Cable Installation

Incorrect Cable Installation

(for Control Box with 90-degree M1 Port)

Incorrect Cable Installation

How to reset an UPLIFT Desk

Before you first use your UPLIFT Desk, we recommend that you perform a quick reset for best results. Resetting your desk calibrates the legs so that they are in sync with each other electrically and in length. Also, most desk issues and errors are resolved by performing the reset procedure. Nearly half of all control boxes returned to us for replacement exhibit issues that would have been resolved by performing a quick reset. Save some hassle by following the steps below. It only takes a moment and avoids the unnecessary delay of waiting for a replacement control box or other parts.

  • Quick Reset Instructions

    1. Hold the DOWN button until the desk reaches its lowest height and then release the button (for the Advanced Paddle Keypad, hold the paddle down).
    2. Hold the DOWN button again for approximately 10 seconds and then release (Note: if you have an Advanced Keypad it will display "ASR"; the Basic 2-Button Keypad does not have a display; the Advanced Paddle Keypad will display "RESET").
    3. Hold the DOWN button again until the desk lowers slightly, then rises slightly, then release the button. If the desk didn't move try this step again. The movement means the desk reset was successful. Your desk is now reset and ready to use! If the desk isn't operating properly please proceed to the next step.
  • Thorough Reset Instructions

    1. Unplug the power cord from the electrical outlet.
    2. Discharge stored power in the control box by holding the DOWN button for 10 seconds.
    3. Unplug the power cord and keypad cable from the control box, then firmly plug them back in to ensure a proper connection.
    4. Look at your control box to determine which of the corresponding instructions to follow in the next two steps.

    1. If you have the type of control box with a M1 port on top of the control box that looks like this, then:

    UPLIFT Desk Control Box with a 90-degree M1 Port on top of control box
          1. Disconnect the Leg Cable from the Cable Extension. Do not disconnect the Cable Extension from the M1 Port. See Diagram below.
          2. On the opposite end of the control box, disconnect the other leg cable from the M2 port. See Diagram below.
          1. Slide out the control box from the desk frame, and rotate it 180 degrees and slide it onto the opposite frame end, so that the ports are on opposite sides from where they were originally.
          2. Connect the leg cable that is now closest to the M2 port.
          3. Connect the leg cable that is now closest to the M1 port into the leg extension cable.
          4. Proceed to step f and skip the next instructions that apply to the other type of control box.

    2. If you have the type of control box with all straight ports that looks like this:

    An older UPLIFT Desk Control Box with all straight ports located on both ends of the control box.
        1. Disconnect both leg cables from the control box.
        2. Slide out the control box from the desk frame, and rotate it 180 degrees and slide it onto the opposite frame end, so that the ports are on opposite sides from where they were originally.
        3. Reconnect the leg cable that is now closest to the M1 Port.
        4. Reconnect the leg cable that is now closest to the M2 Port.
    1. Double-check that you've reattached the control box to the desk frame to prevent the anti-collision system from being falsely triggered.
    2. Confirm all cable connections are firmly inserted into the control box.
    3. Plug the desk back into an electrical outlet.
    4. Perform the Quick Reset described above.
    5. Try operating your desk like normal.
    6. If your desk is operating properly, we're very happy to have helped you!
    7. If your desk still isn't operating properly, proceed to contact us by filling out the support form below. Make sure to include the initial error code you received, and whether or not the error code changed after the thorough reset process. Include what steps you've taken to troubleshoot your desk.

E08 Error Code with a V2 or V2-Commercial Control Box

  1. Follow the Thorough Reset instructions above which will help isolate the component that needs to be addressed.
  2. Use the support form below and we'll troubleshoot with you further. Be sure to explain what error code you started with, what error code it changed to or if it didn't change after the thorough reset instructions, and include at least one photo that shows the control box and all the connected cables.
  3. If the error changed from an E08 to an E07, after troubleshooting with you further, we will likely be sending you a replacement leg cable or a replacement leg.
  4. If the error did not change and remains an E08, after troubleshooting with you further, we will likely be sending you a new control box and possibly one or more legs.

Control Box Overheated (H01 Error Code on Advanced Keypads)

The desk motor has a 10% duty cycle, which protects it from overheating. For example, in a 20 minute period, if you activate your desk motor for two minutes, it needs to rest for the remaining 18 minutes. Simply let your desk rest for 18 minutes, and then try again.

Advanced Troubleshooting Steps Used to Isolate the Faulty Component

Our support staff uses the advanced troubleshooting steps linked to below in order to find the faulty component to ensure the correct part is sent to you.

Contact us for support

If you need assistance, the best way to get us all the information we need to expedite your case is to fill out the support form below.
Alternatively, you can email us at info@upliftdesk.com, live chat with us, or call 800-349-3839.
Allow 1-3 business days to process. Then we will ship any replacement items within the current lead time for that particular item via standard ground service. If any other troubleshooting is needed, we will reach out to you.

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