Table of Contents
- General troubleshooting steps
- Control Box with All Straight Ports - Wiring Diagram
- Control Box with 90-degree M1 Port - Wiring Diagram
- How to reset an UPLIFT Desk
- E08 Error Code on Advanced Keypads
- Control Box Overheated (H01 Error Code on Advanced Keypads)
- Advanced Troubleshooting Steps Used to Isolate the Faulty Component
- Contact us for support
Desk Assembly + Programming Instructions
If you’re looking for instructions on desk assembly or programming your control box, please visit our Desk Assembly + Programming page.
General troubleshooting steps
(Error Codes ASR, RST, E01, E02, E03, E04, E05, E06, E07, E08, E09, E010, E011, E012)
- Check that all cables are securely connected to the control box and that the desk has power. If you're not sure the outlet has power, try plugging something else into that outlet to confirm that it's working.
- Check for obstructions. Confirm there is nothing obstructing the desk's motion, clearing out anything too close‒above, below, or beside it.
- Does your desk move slightly and then reverse direction? This motion is an important feature of the anti-collision safety system. Due to the sensitivity of our anti-collision system, a cord that is too tight or caught on something is a common cause of desks reversing like this. To resolve this issue:
- Your control box must be attached firmly to either your desktop or frame. If it is dangling by a cord or not secured, the anti-collision feature is falsely triggered and your desk won't move properly.
- Look for anything that might be obstructing the desk's movement up or down.
- Check for tight cords pulling on the desk frame or desktop. This can be overlooked if the cords were not tight prior to the desk height being adjusted.
- Your control box could be one of the two below, if you have a control box with a 90-degree M1 port, make sure you plug in the 90-degree cable correctly.
How to reset an UPLIFT Desk
Before you first use your UPLIFT Desk you should perform a quick reset. Resetting a desk calibrates its legs that may have changed lengths slightly during shipping. In addition, most desk issues are resolved by resetting. Half of the control boxes that are returned to us for replacement would have been avoided by performing a reset. Save some hassle by following the steps below, it only takes a few minutes and avoids unnecessarily replacing the control box or other parts.
- Quick Reset Instructions
- Hold the DOWN button until the desk reaches its lowest height and then release the button.
- Hold the DOWN button again for 10 seconds, and then release (Note: if you have an Advanced Keypad it will display "ASR"; the Basic 2-Button Keypad does not have a display).
- Hold the DOWN button again until the desk lowers slightly, then rises slightly, then release the button. If the desk didn't move try this step again. The movement means the desk reset was successful. Your desk is now reset and ready to use! If the desk isn't operating properly please proceed to the next step.
- Thorough Reset Instructions
- Unplug the power from the electrical outlet.
- Power cycle the desk by unplugging it from the electrical outlet and holding the DOWN button for 10 seconds.
- Unplug the power cord and keypad cable from the control box, then firmly plug them back in to ensure a proper connection.
- Swap Leg Cables: Look at your control box then follow the corresponding instructions on one of the next two steps.
- Swap Leg Cables: Look at your control box to determine which of the corresponding instructions to follow in the next two steps.
- If you have the type of control box with a 90-degree M1 port that looks like this:
- Without disconnecting the 90-degree connector from the M1 port on the top of the control box, unplug the leg cable from the 90-degree connector, and then also unplug the other leg cable from the M2 port.
- Then swap the leg cables by reconnecting them into the opposite control box ports that they were originally connected to. So the cable that was in the M1 port is now plugged into the M2 port, and the cable that was plugged into the M2 port is now plugged into the 90-degree connector in the M1 port.
- Proceed to the next step, skipping the instructions for the other type of control box.
- If you have the type of control box with all straight ports that looks like this:
- Swap the leg cables by reconnecting them into the opposite control box ports that they were originally connected to. So the cable that was in the M1 port is now plugged into the M2 port, and the cable that was plugged into the M2 port is now plugged into the M1 port.
- Plug the power cord back into the electrical outlet.
- If you removed the control box from the frame or desk, reattach it or the anti-collision system will trigger and your desk will not move.
- Confirm all cable connections are firmly inserted into the control box. Plug the desk into an electrical outlet.
- Perform the Quick Reset described above.
- Try operating your desk like normal. If the desk isn't operating properly, proceed to the steps below or contact us. Live chat with us, or call 800-349-3839 or fill out the support form below.
E08 Error Code on Advanced Keypads
If you show an “E08” error, please do a Quick Reset. If the desk doesn't work, then swap the cables that run between the desk legs and the control box ports M1 & M2; disconnect the two cables then reconnect them into the opposite control box ports. Did the error change to an "E07"?
- If yes, call us at 800-349-3839 and we'll send you either a new cable or a new leg after performing some additional troubleshooting with you (if you'd like you can see the advanced troubleshooting links below but we recommend you contact us for help as it's complicated).
- If no, we'll send you a new control box and two new legs. Please live chat with us, call 800-349-3839 or fill out the support form below.
Control Box Overheated(H01 Error Code on Advanced Keypads)
The desk motor has a 10% duty cycle, which protects it from overheating. For example, in a 20 minute period, if you activate your desk motor for two minutes, it needs to rest for the remaining 18 minutes. Simply let your desk rest for 18 minutes, and then try again.
Advanced Troubleshooting Steps Used to Isolate the Faulty Component
Our support staff uses the advanced troubleshooting steps linked to below in order to find the faulty component to ensure the correct part is sent to you.
If you're looking for instructions on assembly or programming your control box, please visit our Desk Assembly and Programming page.