Frequently Asked Questions
If you have a question that you don't see answered below, please feel free to contact us.
Most Often Asked
- How do I know if my order is in stock or when it will ship?
Every product has a primary lead-time published at the top of the page, just to the right of the price. If the product has options or accessories that differ from the primary lead-time, the information will appear just below each option in red text. An option that appears grayed out or cannot be selected could mean that it is not compatible with another option; if this is the case there will typically be a note informing you of the particular incompatibility.
Backorder notices will also be displayed on the shopping cart page and on your order confirmation email.
During typical operations, we ship in-stock products the same day they are ordered if ordered by 3pm Central time.
- What is my shipping transit time?
1-4 business days depending on your location. For more information, visit our Shipping page. When your order ships you will receive an email with tracking information to track your shipment. If your tracking number doesn't provide tracking information immediately, please wait a few hours for the shipping carrier to update status then check again.
- How do I change or cancel my order?
Once order processing has begun or the order has shipped, it can no longer be changed or cancelled. So please act quickly by filling out the contact us form. Please include the details of your change request.
Learn More about the UPLIFT V2 Standing Desk
- Should I choose the UPLIFT V2 Frame or the UPLIFT V2-Commercial Frame?
The UPLIFT V2 Frame is our most popular frame—and it's the one both Wirecutter and techradar have named "Best Standing Desk".
- Height adjustment range of 25.3" - 50.9" (with a 1" desktop installed and no casters added)
- Inverted leg design (larger at the top) with a welded, corner stability brace
- Tightened tolerances between each stage of the telescoping legs
- Meets and exceeds ANSI/BIFMA X5.5-2021 Stability, Strength, and Durability Standards
The UPLIFT V2-Commercial Frame is designed to support ergonomic working postures for people from 5'0" to 6'3", whether seated or standing. Thus it is better for shorter people because it's lowest height is about 3" lower than the V2 Frame.
- Height adjustment range of 22.6" - 48.7" (with a 1" desktop installed and no casters added)
- Complies with ANSI/BIFMA G1-2013 Height Standards
- Lower, telescoping stability crossbar for reinforced strength
- Tightened tolerances between each stage of the telescoping legs
- Meets and exceeds ANSI/BIFMA X5.5-2021 Stability, Strength, and Durability Standards
Learn more about the similarities and differences between the V2 and V2-Commercial frames by reviewing our UPLIFT V2 Frame Comparison (pdf) and UPLIFT V2 Frame FAQ (pdf).
- Why does the UPLIFT V2-Commercial Frame have a crossbar?
In order to comply with the ANSI/BIFMA G1-2013 minimum height requirement and still provide you with a wide range of stable height adjustment, we included an optional steel lower crossbar to the UPLIFT V2-Commercial Frame.
We also beefed up the V2-Commercial Frame legs, giving them a 35% larger cross-sectional area than the UPLIFT V2 Frame legs. This design further increases the stability of the legs. The desk frame and the lower crossbar telescopes to fit desktops between 42" and 80" wide, providing you the option to change desk size or configuration in the future if needed.
For additional information on the differences between the UPLIFT V2-Commercial Frame and the UPLIFT V2 Frame, you can review our UPLIFT V2 Frame Comparison (pdf) and UPLIFT V2 Frame FAQ (pdf).
- What are the ANSI/BIFMA X5.5-2021 Stability, Strength, and Durability ratings?
Meeting and exceeding these strict requirements for desk loading, racking, leg strength, vertical adjustment, and cycle testing ensures that UPLIFT V2 and UPLIFT V2-Commercial Frames are the most reliable standing desk frames you can buy.
You can learn more by reading the UPLIFT V2 Frame FAQ (pdf).
- What are the ANSI/BIFMA G1-2013 Height Standards?
These standards, which are observed by corporations all over the world, ensure that people from 5'0" to 6'3" tall can work ergonomically at their desks, whether seated or standing. All UPLIFT V2-Commercial Frames comply with these standards when paired with one of our many 1" thick bamboo, rubberwood, laminate, or eco desktops.
You can learn more about this standard by reviewing our ANSI/BIFMA G1-2013 Height Standard (pdf).
- What is the keypad lock feature? How do I use it?
Since late 2017, all UPLIFT Desks with an advanced keypad have shipped with a keypad lock feature which adds an extra level of safety for our customers. When activated, this important feature prevents children or others from adjusting the desk height without permission. To lock the keypad, press and hold the "M" button until the keypad's LED display reads "LOC." To unlock the keypad, press and hold the "M" button again until the display changes back to the numerical height display.
Review our Programming Your UPLIFT Desk (pdf) to learn more.
- If I live outside of the United States, will this frame work with my outlets and voltage?
All UPLIFT Desk control boxes and legs are designed for 120V power input. If you are ordering an UPLIFT Desk for use where 120V power is not available, you'll need to use a step-down transformer to prevent damaging the desk frame's electronics and voiding the warranty. If you have any questions regarding whether or not you will need to use a step-down transformer with your UPLIFT Desk, contact us.
- How many motors are in your desk frames?
UPLIFT Desk frames are exclusively built with a motor housed in each leg. So, 2-leg desks use two motors, 3-leg desks use three motors, and 4-leg desks use four motors. In an effort to reduce their cost, many UPLIFT Desk competitors utilize only a single motor in their 2-leg frames which reduces their lifting capacity, speed, and reliability and also cause them to be noticeably louder during operation.
Want to learn more? Check out our UPLIFT V2 Frame FAQ (pdf).
- What is a 3-stage frame?
UPLIFT Desk frames are industry-leading thanks to our 3-stage leg design. Our 3-stage frame leg design adjusts up and down using two spindles per leg instead of just one like you would find in a 2-stage height adjustable desk. This dual spindle design makes our desks stronger, quieter, and more reliable as well as helps them adjust 33% quicker, saving you time throughout the day.
Learn more about our 3-stage frames by taking a look at our UPLIFT V2 Frame FAQ (pdf).
- What are your desk feet made out of?
Our UPLIFT V2 Frame feet are cast from partially recycled aluminum, which provides both style and strength. UPLIFT V2-Commercial Frame feet are fabricated from high-grade steel for unparalleled strength. Both materials are recyclable, environmentally friendly, and are often used in the constructions of office furniture.
- What are the differences between the V1 and V2 or V2-Commercial frames?
Click here (pdf) for a comparison of the UPLIFT V1 Frame vs V2 and V2-Commercial Frames.
Designing My UPLIFT Desk
- Does it matter if I buy accessories now or later?
The accessories in our Desk Builder have special discounted pricing since they are being purchased in combination with a desk, side table, or conference room table. To take advantage of the discounted pricing you must purchase your accessories with your desk, frame, or table.
- Can someone help me design my desk?
We'd love to help you design your desk or decide on options. Please contact us and we'll be glad to help.
- How do I build my own personalized UPLIFT Desk and select my options?
Select one of our Adjustable Height Standing Desks and then customize it by selecting options and accessories via our Desk Builders. In the Desk Builder, first scroll through the "CUSTOMIZE DESK" menu to choose your desktop, frame, grommets, and keypad. You will see your desk image change as you select options. Then click "ADD ACCESSORIES" to view our extensive list of desk accessory options. Click on one of the accessories in the list to get more information or simply scroll through all of the accessories. You can always click "ADD ACCESSORIES" again to jump back to the list view and jump to a particular accessory.
Not quite sure how an accessory might benefit you? Click the "?" symbol next to each option to learn more about the product and how it can help you! Be sure to check out customer reviews (more than 2,000 5-star reviews on UPLIFT Desk!), or explore the desk more via the FAQs.
Ready to checkout? Click on "CONFIRM SELECTIONS" to review your order and then click "ADD TO CART" to move on to shipping and payment.
Ready to design your perfect desk? Our UPLIFT V2 Standing Desk has been rated the #1 Standing Desk by Wirecutter and techradar, and it's waiting for you to customize it. Give the Desk Builder a try!
- How do I add accessories to my desk?
After you make your primary desk selections in the Desk Builder, continue clicking through the options to select and customize the accessories you want. We'll show you dozens of types of accessories that can help increase your productivity and comfort, organize your workspace, power your devices, and more. If you have a specific type of accessory in mind, click on the link in the list to see what we have to offer!
Every UPLIFT Desk purchase includes two free accessories to help you work better and live healthier!
Sales / Discounts / Financing
- Are you offering discounts?
We offer a selection of amazing accessories free with every UPLIFT Desk purchased. You can select your free accessories when building your desk. See our Sales page for any additional deals or special promotions. Shipping is always free to the contiguous 48 states.
- Do you sell products not listed on your website?
Please see our sister website, thehumansolution.com to shop for other terrific products offered by industry-leading ergonomic office furniture manufacturers.
- What financing options do you provide?
We offer a variety of financing options for customers. You can apply for Affirm or if you're ordering for an organization, you can sign up for a business credit account with us by filling out this form and emailing it to info@upliftdesk.com. Creating a business credit account also gives you the ability to submit purchase orders.
High Volume Orders / Office Layout Consulting / Corporate Bids / Government Sales
- Can I get a bulk order quote for outfitting my team to work from home?
Can you handle corporate orders?Absolutely! We're equipped to handle orders of all sizes. Please fill out the form at the bottom of our Bulk Orders page. We also offer complimentary space planning to help you get the most out of your office in addition to a bulk order quote, visit our Office Design Consulting & Space Planning page.
- Can you help me layout my space with a desk configuration?
Yes, we can! When you order four or more UPLIFT Desks, we offer complimentary space planning to help you build a modern, ergonomic office for your team. We use industry-leading software to help you visualize your office with all of your desks and accessories laid out, so you can see how it'll come together before you buy. Visit our Office Design Consulting & Space Planning page to learn more.
- Do you have a commercial pricing and specification guide?
Yes we do. View or download our Pricing and Specification Guide (pdf). This guide showcases all UPLIFT Desk products in a printable and shareable PDF, complete with size and color options and SKUs for quick reference. No matter if you're looking for complete office setups or simply upgrading a few pieces of your furniture, let our Pricing and Specification Guide lead the way. Be sure to contact our team when you're ready to order!
- Are you GSA Approved for sales to government agencies?
Yes, we are a GSA Contract Holder and have been approved to provide government offices and agencies the ergonomic solutions needed to work comfortably and productively.
Managing My Order
- How do I change or cancel my order?
Once order processing has begun or the order has shipped, it can no longer be changed or cancelled. So please act quickly by filling out the contact us form. Please include the details of your change request.
- How do I check my order status?
We automatically send out email updates with expected ship dates and tracking information as the information becomes available. But, you can also contact us for an update.
- What's the benefit of using an UPLIFT Desk Account?
You can place your order as a guest or create an account. Creating an UPLIFT Desk account will help you checkout faster, access and view your order history, and more.
Shipping
- How much does shipping cost?
Most of our items ship for free to anywhere in the lower 48 United States.
- How do I know if my order is in stock or when it will ship?
Every product has a primary lead-time published at the top of the page, to the right of the price. If the product has options or accessories that differ from the primary lead-time, the information will appear just below each option in red text. An option that appears grayed out or cannot be selected could mean that it is not compatible with another option; if this is the case there will typically be a note informing you of the particular incompatibility.
Backorder notices will also be displayed on the shopping cart page and via order status update emails.
During typical operations, we ship in-stock products the same day they are ordered if ordered by 3pm Central time.
- Do you offer expedited shipping?
We do! Review the available shipping options as you're completing your purchase, or contact us if you have any additional questions.
- Where is my desk coming from?
We ship everything from our warehouse in Austin, Texas.
- What about international shipping?
We ship to locations all around the globe. We will calculate the shipping cost for your order when it is placed. If needed, we may reach out to you for more information.
- My items arrived damaged—what should I do?
We'll be happy to resolve any problems you might have, please visit our Warranty page for instructions on how to handle a damaged item.
- Shipping to a Business Address?
Please note that the business must be open for delivery to occur. If your business is not currently open, or has limited operating hours, you will need to track your package to determine when the delivery will occur and be at the business when it's delivered. If you need your shipment delivered elsewhere, please let us know as soon as possible.
Assembly
- Will you assemble my desk for me?
We'd be happy to! Visit the Assembly Services section of our Shipping page for more information.
- What if I have a question about assembling my UPLIFT Desk?
Please don't hesitate to reach out to us, visit our contact page—one of our assembly experts will be happy to walk you through the process. We also have additional instructions on how to assemble, program, and reset your desk for your reference.
- What tools will I need to put together my desk?
You will need an Allen wrench (which we include in the box) to assemble the frame and a Phillips screwdriver to attach the frame to your desktop. You will also need the same Phillips screwdriver and/or a power drill to install some optional accessories. Visit our UPLIFT Desk Assembly + Programming page to see our assembly videos and instructions.
- Roughly how long should it take to assemble?
We usually say to give it about an hour, but it may take a little more or less time depending on how much experience you've had assembling things and how handy you are.
- Does my desktop come pre-drilled so it is easily attached to the frame?
Yes! All UPLIFT desktops are pre-drilled for attaching the frames with machine screws into inserts. And pre-drilled holes for keypads and the included wire management tray are also provided. We do not pre-drill for other desk-mounted accessories which allows you the freedom to locate them where they will best suit your needs.
- Where can I find instructions for assembling my product?
Every product includes a printed copy of the assembly instructions. If you cannot find the instructions or have misplaced them, you can also view or download an electronic copy from the Instructions section of the "Specs/Assembly" tab of the particular product page on our website. To view all desk instructions and videos, visit our UPLIFT Desk Assembly + Programming page.
Troubleshooting + Warranty
- My desk stopped working. Is something wrong?
In most cases, no. You may just have to do a simple reset of your control box. This process takes less than a minute and fixes a majority of desk errors. See our Troubleshooting and Reset Instructions for details. If you need additional assistance, please contact us via our contact page, and we'll be happy to assist you.
- I have a problem with one of my products—is it covered by warranty?
Visit our Warranty page for more information. If you purchased from one of our resellers, please contact them directly and they will process a warranty request for you.
Returns
- Can I return my purchase?
We provide a 30-day trial on all UPLIFT Desk brand products. This gives you ample time to ensure your purchases will help you to work better and live healthier. Please read the return information carefully on non-UPLIFT Desk products as different policies may apply. If you have any questions, please feel free to contact us for clarification.
See our Returns page for more information on order returns and cancellations.