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Shipping and Returns

On this page, you will find more information about your order shipping and fulfillment process. You will also find our returns policy for UPLIFT products, and other brands we offer.

Most orders go into production as soon as the order is placed. Please call us immediately if you would like to make changes to your order. We will make every effort to make the changes before the order ships, but order changes will reset the lead time on the order as the process for your order will restart. If changes need to be made after an order is shipped, there will be additional shipping costs involved.

If you have critical changes to your order, we highly recommend you call our 1-800 number for immediate service.

Shipping Policies and Methods

Our Free Shipping Policy

Every UPLIFT Desk ships for free to commercial and residential locations in the United States (lower 48). Please allow additional processing and shipping time for any holidays. Most desks 72" wide or less will ship via UPS Ground. If your desktop is wider than 72" or made of solid wood, the desk will ship via freight truck. Standard free freight shipping includes loading dock or curbside service; you will be in charge of bringing the individually boxed items inside. Upgraded delivery options are also available, as described below. Once you place your order, we'll contact you to make sure we arrange the most appropriate free shipping method based on your needs, if required.

Next Day, 2nd Day and 3rd Day Shipping

Some items are eligible for faster shipping speeds. Please note that this will not affect your order's processing time, only the amount of time the order spends in transit. To see the latest estimate of when your order will ship, consult your shopping cart.

Room of Choice Delivery Only

Select this method, and one of our white glove agents will deliver your items to the room of your choice in your business or residence. We are usually able to arrange these services for you at a flat rate. In the rare case that additonal charges are needed to ship this order via this method, we will contact you first. Please note: choosing this method will add 1.5 to 2 weeks to your order's transit time.

Room of Choice Delivery with Installation

Select this method, and one of our white glove agents will install your desk for you. We are usually able to arrange these services for you at a flat rate. In the rare case that additonal charges are needed to ship this order via this method, we will contact you first. Please note: choosing this method will add 1.5 to 2 weeks to your order's transit time.

Canadian Shipping

We ship full desks to Canada via freight for a flat rate of $249. UPS rates for full desks will vary based on service level and items ordered. Accessories and frames without tops can be ordered directly through the website as well. To save on shipping costs on your desk, frame, or accessory order, you may want to use a border mail service, which reduces shipping and brokerage fees. That way you can take advantage of free shipping to the lower 48 United States.

Duties and taxes are assessed by the Canadian government and may vary by province and locality. In most cases, we do not collect and/or pre-pay duties, goods and services tax or other taxes or fees.

Alaska, Hawaii and International Shipping

If you are shipping to Alaska, Hawaii, or an international address, we can still ship to your residence or commercial location. Shipping will be calculated at checkout, and for international orders, taxes and brokerage fees will apply. A less expensive option is to purchase a frame only, which ships via UPS same or next day, and use a top that you buy locally.

Alternatively, we can ship to a freight forwarder of your choice, in the United States, at no cost to you. If you have any questions about freight forwarding or international shipping or both, feel free to contact us.

hassle-free returns

We think you’ll love your new UPLIFT desk but sometimes it just doesn’t work out. If you decide to send your desk back, you can do so with no restocking fees on standard UPLIFT GREENGUARD-certified laminate, Eco and Eco Curve, 1” thick bamboo, reclaimed wood desktops and frame-only orders. You will just have to let us know that you are planning to return the item within 30 days of receiving your desk and we will issue a Return Merchandise Authorization (RMA) number. Unfortunately, solid wood tops and custom laminates are made to order and therefore not returnable. However, you may return the frame only if you would like. If you are in the market for multiple desks, please order one desk first to test out our product. Returns on multiple-desk orders will be assessed a restocking fee. Accessories purchased with the desk are subject to the non-desk return policy listed below.

  • No restocking fee is applied for the return of a desk frame or a standard laminate, 1" thick bamboo, or reclaimed wood desktop.
  • You will not be charged for the baseline outbound freight cost. This does not apply to freight service add-ons such as Room of Choice Delivery, Installation, or Non-Contiguous US Delivery.
  • You'll be responsible for shipping the products to the return address provided with the RMA number.

Returns for non-desk UPLIFT-branded products

  • A 10 percent restocking fee will be deducted from the refund amount for all opened products.
  • Outbound shipping costs will be deducted from the refund amount.
  • You'll be responsible for shipping the products to the return address provided with the RMA number.

General information for all returns

  • RMA number must be requested within 30 days of receipt of product.
  • An RMA number is required for all returns. Please do not return any items without first receiving your RMA number.
  • You are responsible for shipping the products to the return address provided with the RMA number. For full desks, this will require coordinating with a freight company.
  • All returned items must be disassembled and repackaged as they were originally received. Items not returned in this condition may be subject to additional fees.
  • We strongly suggest using a traceable and insurable shipping method when making your return. We are not responsible for returns lost or damaged in transit.

What's NOT returnable?

  • Gift certificates
  • Clearance items
  • Custom laminate and solid wood desktops (the desk frame is returnable as described above)
  • Knoll products

Cancellations

  • Most orders, with the exception of custom work, ship quickly, so please let us know immediately if you decide to cancel your order.
  • There are no cancellation fees for standard items cancelled before shipment.
  • If the item has already shipped, it is subject to our standard return policy.
  • Wood tops and custom laminate tops are subject to a cancellation fee if we have already started manufacturing them.

Coupons

Coupons, discounts, and special offers cannot be combined.

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