On this page, you will find more information about your order shipping and fulfillment process. You will also find our returns policy for UPLIFT products, and other brands we offer.
Most orders go into production as soon as the order is placed. Please call us immediately if you would like to make changes to your order. We will make every effort to make the changes before the order ships, but order changes will reset the lead time on the order as the process for your order will restart. If changes need to be made after an order is shipped, there will be additional shipping costs involved.
Every UPLIFT Desk ships for free to commercial and residential locations in the United States (lower 48). Please allow additional processing and shipping time for any holidays. Most desks 72" wide or less will ship via UPS Ground. If your desktop is wider than 72" or made of solid wood, the desk will ship via freight truck. Standard free freight shipping includes loading dock or curbside service; you will be in charge of bringing the individually boxed items inside. Upgraded delivery options are also available, as described below. Once you place your order, we'll contact you to make sure we arrange the most appropriate free shipping method based on your needs, if required.
Some items are eligible for faster shipping speeds. Please note that this will not affect your order's processing time, only the amount of time the order spends in transit. To see the latest estimate of when your order will ship, consult your shopping cart.
Select this method, and one of our white glove agents will deliver your items to the room of your choice in your business or residence. We are usually able to arrange these services for you at a flat rate. In the rare case that additonal charges are needed to ship this order via this method, we will contact you first. Please note: choosing this method will add 1.5 to 2 weeks to your order's transit time.
Select this method, and one of our white glove agents will install your desk for you. We are usually able to arrange these services for you at a flat rate. In the rare case that additonal charges are needed to ship this order via this method, we will contact you first. Please note: choosing this method will add 1.5 to 2 weeks to your order's transit time. Accessories are not included in installation.
If you are shipping to Alaska or Hawaii we can still ship to your residence or commercial location. Shipping will be calculated at checkout, and for international orders, taxes and brokerage fees will apply. A less expensive option is to purchase a frame only, which ships via UPS same or next day, and use a top that you buy locally.
UPLIFT Desk offers international shipping of nearly all products to Canada. We also offer international shipping to countries other than Canada if ordering over $2,000 of UPLIFT Desk products. APOs outside of Canada fall under this international shipping policy. Desktops are not shipped outside the United States or Canada, so if you want a full sit-stand desk, we suggest that you buy UPLIFT base frames only (over $2,000 worth) and source your desktops locally. For international orders, we may require a wire transfer for payment at our discretion.
International shipping rates are determined on a case-by-case basis, with the exception of Canada (see below). You may call us at 512-614-3152 or 800-349-3839 to get a shipping quote and place your order. If you prefer to order online, we will contact you with shipping information and costs after the order is placed.
Alternatively, we can always ship for free to your freight forwarder in the United States. If you have additional questions about freight forwarding or international shipping please contact us.
We think you’ll love your new UPLIFT desk but sometimes it just doesn’t work out. If you decide to send your desk back, you can do so with no restocking fees on single UPLIFT desks with standard GREENGUARD-certified laminate, Eco and Eco Curve, 1” thick bamboo, or reclaimed wood desktops, and single UPLIFT frame-only orders. You will just have to let us know that you are planning to return the item within 30 days of receiving your desk and we will issue a Return Merchandise Authorization (RMA) number. Unfortunately, solid wood tops and custom laminates are made to order and therefore not returnable. However, you may return the frame only if you would like. If you are in the market for multiple desks, please order one desk first to test out our product. Returns on multiple-desk orders will be assessed a restocking fee. Accessories purchased with the desk are subject to the non-desk return policy listed below.
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